For HOA Boards
What to Do in the First 72 Hours After a Storm
A storm hitting your community is a clock-start event, not a wait-and-see situation. The first 72 hours set the foundation for your entire insurance claim. Here is the process that protects your community and your claim.
Hour 0–6: Walk all building exteriors immediately after the storm passes. Photograph every elevation, every soft metal surface (gutters, A/C units, cap flashing), and any visible shingle impact marks. Do not allow any cleanup or repairs yet — document first. Notify your insurance carrier to place them on notice. This is not filing a claim; it is preserving your right to file.
Hour 6–24: Contact a licensed commercial roofing contractor for an inspection appointment. An independent inspection report, dated within the storm window, is the single most important document in your claim file. The report should include NWS storm event correlation, hail size measurements (or wind speed), and photo documentation cross-referenced with the event data on this dashboard.
Hour 24–72: With inspection report in hand, formally file your claim. Request a commercial specialist adjuster — not a general property adjuster. Provide your inspection documentation package up front. This positions your board to negotiate from a factual baseline rather than waiting for the adjuster's unilateral assessment.
Can we authorize emergency tarping before the adjuster visits?
Yes — emergency mitigation is required to prevent further damage and is typically reimbursable. Document all temporary repairs with before/after photos and retain all receipts. Do not begin permanent repairs until the adjuster approves scope.
How long is our claim window after this storm?
Most commercial property policies allow 12–24 months from the storm date, but carriers require notice of loss within 30–60 days. Place notice immediately — the formal claim can follow once your documentation is complete.